[1] Have you ever pulled off a special arrangement that genuinely delighted a guest? What was it?

[1] What is the most unusual or challenging special request you have encountered or can imagine?

[2] Mr. Grant is nervous and emotionally invested. How do you open the conversation to put him at ease?

[2] The rooftop may not be available at 9 PM. How do you present this honestly without dampening the mood?

[2] You have less than two hours to reach the florist. What do you say to Mr. Grant while you work on solving it?

If you have a question or questions that you'd like to discuss during your class, please write them down.