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Hotelier Track
Greetings & First Impressions
Hotelier English 101 (2)
Updated: 2026.02.03
5 min read · Basic
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Greetings & First Impressions
Hotelier English 101 (2)
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Discussion Questions
Q1
[1] Think of a time when you made a guest feel instantly welcome. What did you do or say?
Q2
[1] Have you ever felt that a guest seemed nervous or uncertain upon arrival? How did you handle it?
Q3
[2] As the front desk agent, what is the very first thing you would say when the guests approach?
Q4
[2] What small gestures or extra phrases could you add to make the Johnsons feel especially cared for?
Q5
[2] How would you balance being warm and personal while still completing the check-in efficiently?
Q6
If you have a question or questions that you'd like to discuss during your class, please write them down.
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*This material is designed for the exclusive use of Ringle students on the Ringle platform.
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*This material is designed for the exclusive use of Ringle students on the Ringle platform.