[1] If a coworker you like makes a mistake, do you forgive them faster? Is that because of trust?

[1] Why is it so exhausting to negotiate with someone you don't trust?

[2] If a partner says, "It’s my fault," does that make you trust them more for the long-term? Or does it make them look weak?

[2] Have you ever given a small gift or a discount as a gesture of goodwill? Did it help you get repeat business later?

[3] How do you apologize without sounding "weak"?

[3] What "small gift" or discount can you offer to show goodwill?

[3] How can you turn this "bad moment" into a chance to show you are a reliable partner?

If you have a question or questions that you'd like to discuss during your class, please write them down.