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Become a Tutor
How can we help you?
Lesson Requests/Notices & Account Update
Lesson Cancellation & No-show policy
Feedback Report & Waiver
Issues About Student
Mock Sessions & Orientations
How do I get a 'star' for a category?
Why do I have to receive stars?
What are the benefits of receiving 7 stars?
If I lose a star, will I be able to get it back?
When does the Star-Strike System become effective for new tutors?
What is 'Average Student Rating'?
How do I get a star for 'Average Student Rating'?
How do I lose a star for 'Average Student Rating'?
What is 'Acceptance Rate'?
How do I get a star for 'Acceptance Rate'?
How do I lose a star for 'Acceptance Rate'?
How do I get a star for 'No-Show'?
How do I lose a star for 'No-Show'?
What is 'Last Minute Cancellation (LMC)'?
How do I get a star for 'Last Minute Cancellation (LMC)'?
How do I lose a star for 'Last Minute Cancellation (LMC)'?
What is 'Cancellation'?
How do I get a star for 'Cancellation'?
How do I lose a star for 'Cancellation'?
How do I get a star for 'Lateness'?
How do I lose a star for 'Lateness'?
How do I get a star for 'Feedback Report'?
How do I lose a star for 'Feedback Report'?
What is a Golden Star Tutor?
How much do 20 minute lessons contribute to the average rating calculation?
When do automatic ratings (given by Ringle rather than the student) count?
What is a ‘no show’?
What is ‘lateness’?
What is ‘Feedback Report’?
What will happen when my account gets reactivated after receiving three strikes?
How do I get a "strike" for a category?
If I get a strike, will I be able to remove it later?
What will happen if I get more than 10 strikes?
What are the penalties for receiving strikes?
When will I get a strike for 'Average Student Rating'?
When will I get a strike for 'Acceptance Rate'?
When will I get a strike for 'No-Show'?
When will I get a strike for 'Last Minute Cancellation (LMC)'?
When will I get a strike for 'Cancellation'?
How do I get a strike for 'Lateness'?
How do I get a strike for 'Feedback Report'?
When can I be qualified to write a Ringle Lesson Material (Ringle packet)?
What is Campus Ambassador?
What is Content Writer?
What is Content Creator?
What is Webinar Tutor?
What is Writing Editor?
What is Ringle Intern?
Where can I find detailed information about these opportunities?
I would like to report a typo/error in one of the Ringle packets.
I noticed that one of the Ringle packets needs to be updated.
I would like to suggest a topic for a new Ringle packet.
What is Promotion Level?
How are the total promotion points calculated?
What is 'Additional Promotion Points'?
What if I do not get a rating from a student regarding a 40-minute lesson?
What is the promotion points for a 20-minute lesson?
How do I get promotion points for the 'Lesson' criterion?
How do I get promotion points for the 'Feedback Report Rating Bonus' criterion?
How do I get promotion points for 'Golden Star Tutor Bonus' criterion?
How do I become a Golden Star Tutor?
What happens if Ringle cancels a lesson after my confirmation?
What happens if Ringle cancels a lesson before the lesson's start time?
How do I get my promotion points adjusted in regards to the Star-Strike metrics?
How many points will I get deducted if I do 'No-Show'?
How many points will I get deducted if I do 'Last Minute Cancellation'?
How many points will I get deducted if I do 'Cancellation' (within 24 hours)?
What are the incentives and rewards for Level 0 (0-30 points)?
What are the incentives and rewards for Level 1 (31-300 points?
What are the incentives and rewards for Level 2 (301-900 points)?
What are the incentives and rewards for Level 3 (901-1800 points)?
How many points will I get if a student doesn’t show up for their lesson?
What are the incentives and rewards for Level 4 (1801 points and above)?
How do I get promotion points from Lessons?
How do I get promotion points from Lessons?
I cannot access the Ringle website.
The network was very unstable during the lesson.
What happens if I get repeated internet connection issues?
My Zoom is not working during the lesson.
I am having trouble hearing the student during the lesson.
Will any network issues in my lesson affect my compensation for that lesson?
Is there any way for me to improve my network?
I would like to report a technical problem to Ringle.
My lesson was marked as "late" even though I was on time.
When am I considered late?
What is "on-time rate"?
What happens if I'm 10-minutes late to a lesson?
What happens if I'm late but make up for the lost time?
How late does a tutor have to be for it to be considered as "No-Show" for the tutor?
How long do I have to wait in my lesson if the student is late?
I will be late to my lesson due to an urgent reason.
Is it okay for me to be late for my next lesson if I am having two (or more) consecutive lessons?
Can you please tell my students that I will be late for the lesson?
How long am I allowed to remain a tutor on Ringle without teaching lessons?
Why did the scheduling tab change to a 30-minute basis?
What are the time slots that I can teach in?
Do students get notified when I open up my time slots?
Will my time slot close if I do not accept a lesson for that slot?
Why can I not see any unassigned lessons?
What can I do to get more students to sign up for my lessons when I schedule my lessons?
Is there a minimum number of lessons that I have to do each week?
Is there a recommended number of lessons I should do in a week?
I made an agreement with my student to schedule a lesson in the coming weeks. Can Ringle set up my lesson with the student?
Can I carry out two consecutive lessons with the same student?
What is the difference between 20-minute and 40-minute lesson service?
What is the notification for ‘Unassigned Lessons’?
I cannot see any of my requested lessons or unassigned lessons from students. Also, my students cannot see my available time slots as well.
I received a message from the monitoring team that I will be given a ‘7’ if I accept a specific lesson.
I accepted a lesson but it is not showing under my ‘Future Lessons’ tab.
Can I accept a lesson that I did not accept before?
How can I turn on my notifications for lesson alerts?
I would like to resume tutoring at Ringle after being inactive for three months. Can I reactivate my old account?
I need to update my information (like email address, phone number, PayPal account).
What information can the students see on my profile?
How can I tell students that I prefer a specific type of lesson type?
I haven’t accepted or declined any new lessons, but my acceptance rate has changed. Why is this the case?
Do I have to pay a penalty fee for Lesson Cancellations before the lesson?
Do I have to pay a penalty fee for a No-Show?
What if a student does not show up to the lesson?
I have to cancel my lesson due to an emergency issue.
What should I do if the student cancels the lesson?
What if I made an agreement with the student to cancel the lesson beforehand?
What should I do if a student didn't show up?
How long should I wait if there is no student in my lesson?
What is considered as "Tutor No-show"?
Should I cancel the lesson if I think I will be late for lesson?
I was late and did the lesson, but it is marked as "Tutor No-show"
Is is possible to erase a "No-Show" count?
Can you tell the student that I have to cancel the lesson today?
What is a Corrections before the Lesson?
My student requested corrections on writing before lesson (Corrections before the Lesson). What’s his/her expectations?
When do I submit the Corrections before the Lesson?
Do I need to explain the Corrections before the Lesson during class?
When do I have to submit the Lesson Feedback Report?
Is the Feedback Report different for 20-minute lesson service?
What is not allowed in a Feedback Report?
What kind of lessons do I not need to submit a Feedback Report for?
What if the student asked me to not submit a Feedback Report?
What is the penalty for submitting a Feedback Report late or not at all?
How can I request the Feedback Report waiver?
Why do I have to write a Feedback Report?
I want to fix and re-submit the Feedback Report.
Can I submit only one Feedback Report if I have two consecutive lessons with the same student?
What is Ringle's payment system?
How is the Payout Method at Ringle?
My PayPal withdrawal that I have requested days ago is still not released.
Why can I only request my payment once it is more than $90?
I haven't received my payment yet even on the issued date.
The payment I received does not match the amount I should have received.
Ringle accidentally requested payment from me on PayPal instead of issuing a payment to me.
Why is the amount of payment I received on PayPal different to the payment listed in my email?
What is the compensation for 20-minute lessons?
How can I receive Incentive Type A?
How can I receive Incentive Type B?
What if I don't submit my Feedback Report on time?
Will I get deducted for my lesson environment?
How will I get deducted for my unstable network connection?
What if I get a student rating of 7 for my network connection? Do I still get deducted?
What happens if my student did not show up to a lesson?
My bonus (e.g. referrals, accepting lessons within a certain period, etc.) has not yet been issued.
I don't understand/ am not satisfied with the rating the student gave me for the lesson.
Can you deliver a message to my student on my behalf?
Can we directly contact our students?
I do not want to have future lessons with this specific student.
What are the factors students consider when evaluating/ rating tutors?
What is the difference between rating 6 and 7?
Is is possible to remove a comment or rating given by the students?
How can I prepare for my Mock Session?
Can I re-schedule my Mock Session?
What should I do if I didn't show up for my Mock Session?
I received an email and I'm not sure whether I passed to take the Mock Session or not.
I want to know why I could not pass the first step in the application process with my resume.
I did not receive a phone verification code while trying to sign up.
I did not show up for my Mock Session. Can I re-apply for another one?
I want to re-apply for a Mock Session even though I did not pass the first time.
Is it possible to set up the date in which I want to do a Mock Session?
Could you open up more slots for Mock Session/Orientation?
Do I have to lead a lesson in the Orientation Session?
I'm living in a different time-zone, so it's hard for me to select a slot for the mock session in the application form.
I would like to schedule a 1:1 meeting with Ringle HQ, or a member of the Ringle team.
I would like to share a general concern/suggestion with Ringle.
What are the basic requirements to become a Ringle tutor?