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The Star-Strike System
Promotion Points & Levels
The Site & Profile
Compensation & Payments
New Tutors & Tutoring Advice
What's the low-down on "Incomplete Feedback Reports"?
What is the Star-Strike System?
What are "Stars" and how do I earn them?
What are "Strikes" and how can I avoid them?
Can I regain lost Stars?
Can I remove gained Strikes?
Why does Ringle keep a permanent record of my accumulated Strikes?
What are the penalties for receiving Strikes?
Can I appeal a Strike?
What is a Golden Star Tutor?
Does the Star-Strike System apply to new tutors?
What's the low-down on "Average Rating"?
What's the low-down on "Acceptance Rate"?
What's the low-down on "No-Shows"?
What is 'Last Minute Cancellation (LMC)'?
What's the low-down on "Cancellations"?
Why do we have different types of cancellations?
What's the low-down on "Lateness"?
Why should I aim for more Stars and fewer Strikes?
Why has my Acceptance Rate changed, even though I haven't just accepted or declined any new lessons?
How much do 20-minute lessons contribute to my Average Rating?
How do "AUTO" ratings impact my Average Rating?
What are Promotion Points and Levels?
How can I earn Promotion Points?
What are 'Additional Promotion Points' and how do I earn them?
Can I still get Promotion Points if my students don't leave ratings?
How many Promotion Points will I get from a 20 minute lesson?
Can I lose Promotion Points?
What's the 'Feedback Report Rating Bonus' and how do I earn it?
What are Golden Star Tutor and how does being one benefit my Promotion Points?
Will I get Promotion Points if my student doesn't show up for our lesson?
What happens if Ringle cancels a lesson after I've confirmed it?
What does it mean when my Promotion Points are "adjusted"?
How many points will I lose for a Tutor No-Show?
How many points will I lose for a Last-Minute Cancellation?
How many points will I lose for a Cancellation (made between 24 and 2 hours of the lesson's start)?
What are Ringle incentives (Type A and Type B)?
What are the Promotion Levels, and what do I get for levelling up?
Do I get any bonuses for being a New Tutor?
When does the pay increase gained from levelling up take effect?
How can I turn on my notifications for lesson alerts?
Can I return to teaching once my account has become dormant?
How can I update my personal information?
What information can students see on my profile?
How can I tell students that I prefer a certain type of lessons?
How much will I get paid as a Ringle tutor?
How will Ringle pay me for my work on the platform?
How long will it take for me to receive my money?
Why does my PayPal account show a different amount of money that than amount I withdrew on the site or saw in an email from PayPal?
Why can't I withdraw less than $90?
I don't think I've been paid enough. What should I do?
What should I do if Ringle requests a payment from me via PayPal rather than issuing a payment to me via PayPal?
Why is the amount of payment I received on PayPal different to the payment listed in my email?
How much will I earn for 20 minute lessons, compared to 40 minute lessons?
Why have I received a negative "adjustment" on my Payment tab?
When will bonuses be issued to me?
How soon will I start earning my new base rate after I level up on the platform?
What are "Corrections before the Lesson"?
What am I expected to do when reviewing Corrections before the Lesson?
What's the purpose of Feedback Reports?
What's the difference between Feedback Reports for 20 minute and 40 minute lessons?
What should I include and not include in Feedback Reports?
Do I need to complete Feedback Reports for all lessons? Which lessons don't require Feedback Reports?
What should I do if my student said they didn't want a Feedback Report?
What will happen if I submit my Feedback Report late or not at all?
How can I request a Feedback Report waiver?
What should I do if I need to amend a Feedback Report that I have already submitted?
Do I need to submit multiple separate Feedback Reports for a student if I have two or more consecutive lessons with them?
Will I be penalised for a lesson cancellation if that student and I had already organised another time?
Is is possible to erase a "No-Show" penalty or strike?
Can you carry a message to my student for me?
What are the differences between 20 minute lessons and 40 minute lessons?
How are Unassigned Lessons different from Lesson Requests?
Can I go back and accept a lesson that I accidentally declined?
Why isn't an accepted Lesson Request showing up in my "Upcoming Lessons" tab?
My lesson was marked as "late", even though I was on time. What should I do?
What is considered "Late" on Ringle?
If I'm late for a lesson, can I make up for lost time by going over at the end?
At what point does "Lateness" become a "Tutor No-Show"?
How long should I wait in a lesson space if my student is late?
What happens if my student cancels before the lesson or I see the "there is no student in this lesson" notification?
If I have two or more consecutive lessons with the same student, can I just teach them all in one go?
Can you tell a student that I will be late for their lesson?
How long am I allowed to remain a tutor on Ringle without teaching lessons?
When can I teach? What are Ringle's Operating Hours?
Will students get notified when I open my time slots?
Do lesson requests time out or have time limits?
What happens if I decline a lesson request?
Why can't I see any unassigned lessons?
What can I do to attract more students?
Do I have to teach for a set number of hours per week? Do I have to teach every week?
Do you have a recommended number of lessons per week?
Can I set up regular, repeat lessons with a student?
Can I carry out multiple consecutive lessons with the same student?
What should I do if I don't agree with a student's rating or review, or consider it to be offensive?
Can you carry a message to my student for me?
Can we communicate directly with our students?
How can I ensure that I don't have a lesson with a problematic student again?
What are students asked to consider when giving ratings?
What is the difference between a rating of 4 and 5?
Can you remove a rating or review from a student?
What should I do if I feel my student acted inappropriately?
Help! I can't access the Ringle site!
How can I tell if network or connectivity issues during the lesson were my fault or the student's fault?
What happens if my Network Environment continues to be poor?
What should I do if I can't join a lesson's Zoom meeting?
What should I do if I can't hear a student in a lesson or they can't hear me?
Will network issues during a lesson impact my pay?
Do you have any suggestions about how I can improve my network?
How can I report bugs or glitches to Ringle?
What should I do if the Network Environment of a lesson is too poor to continue teaching, or Tech Issues prevent the lesson from continuing?
Does Ringle suggest a minimum internet speed or download/upload rate?
How should I prepare for my Mock Session?
Can I re-schedule my Mock Session or request a second Mock Session if I missed the original?
How will I know if my application has been successful?
Why was my application unsuccessful?
I didn't receive a phone verification message when setting up my account. What should I do?
Can I request a specific time and date for my Mock Session?
What's the Orientation Process?
What is the Grace Period?
What happens at the end of the Grace Period?
When can I be qualified to write a Ringle Lesson Material (Ringle packet)?
What is Campus Ambassador?
What is Content Writer?
What is Content Creator?
What is Webinar Tutor?
What is Writing Editor?
What is Ringle Intern?
Where can I find detailed information about these opportunities?
I would like to report a typo/error in one of the Ringle packets.
I noticed that one of the Ringle packets needs to be updated.
I would like to suggest a topic for a new Ringle packet.
Can I schedule a meeting with a member of the Ringle team?
How can I share feedback or a suggestion with the Ringle team?
How can I contact the Ringle team?