Terms of Service
Last Updated June 07, 2021

Welcome to Ringle! Ringle English Education Service Co., Ltd., including our Ringle affiliate companies ("we", "us", "our", "the Company” or "RINGLE”), have provided this website and our services to provide users like you (“you” or “your”) a platform to find and engage independent tutors, and gain access to related resources, guides, and instructive material for learning the English language.

This website (the “Site”) and any information, content, applications, products, and services we provide to you are referenced here together as the “Services”.

You should read the following terms of service (these “Terms”) carefully. These Terms describe how we provide the Services. Because these Terms must cover a wide variety of important topics, including how lessons may be scheduled and conducted, and your privacy rights about your personal information, your use of the Services are subject to additional terms and conditions in our user policies (each, a “Policy”).
All Policies are a part of our Terms. Please see a list of our current Policies at the end of these Terms. If there is any conflict between the terms and conditions of any Policy and those written here, the terms and conditions of the Policy will govern your use of our Services, but only to the extent of any conflict.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE, ACCESS, OR REGISTER FOR THE SITE OR USE ANY OF OUR SERVICES.

If you are a registered user and want to terminate your account, or wish to access, review, or delete your personal information, please follow the instructions in these Terms, or you may send your request to RINGLE customer service by email at contact@ringleplus.com.

Article 1 Purpose

The Terms and Conditions will govern your access to, and use of, the Services. The purpose of this document is to define the rights and duties of the company and its members, responsibilities, procedures and other requirements. By using any of our Services, you agree to these Terms as a binding legal agreement between you and us.

Article 2 Definition of Terms

Terms used here are defined as follows.
"Member": A person who has entered into a contract with the Company for the use of Service and uses the Services provided by the Company
"Email(ID)": Internet mail account. The Company shall use the "E-mail" of Member as a unique “ID” for identification of Member and use of the Service of Member
"Password": a combination of letters and numbers set by the Member in order to ensure that the Member is in conformity with the Email(ID)
"Administrator": The person selected by the Company for the overall management and smooth operation of the Services
"Credit": The Ringle 1:1 English Lesson is called Credit or Coupon. One Credit or Coupon means one lesson.
"Package": The unit in which Ringle sells two or more credits. For example, the 6 credit package means a bundle of 6 lessons.

Article 3 Effect and Change of Terms

We may change these Terms from time to time. RINGLE reserves the right, in our sole discretion, to modify, discontinue, or terminate any part of the Services, or to modify these Terms, at any time without prior notification to you.
If we do modify the Terms, we will post a notification of any changes or modifications to these Terms on our Site or your email address you use to register a RINGLE account. We will also update the “Last Updated Date” at the top of these Terms.
If the Member does not expressly indicate his intention to refuse the change until the effective date of the change, the Member shall be deemed to have agreed to the revised terms. However, Members may discontinue the use of the Services and terminate the agreement if he / she does not agree with the changed Terms.

Members shall observe the obligation to observe the change of the Terms and the Company shall not be held responsible for the damage caused by the change of the Terms.

Article 4 Rule of Terms

The matters not specified in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by the laws of the Telecommunications Basic Act, Telecommunications Business Act, Online Digital Content Industry Development Act, Consumer Protection Acts in Electronic Commerce, The Act on Consumer Protection, the Regulation on the Regulation of the Terms, the Guidelines for the Protection of Digital Content Users established by the Minister of Culture, Sports and Tourism, and other related laws and practices.

Article 5 Establishment of Use Contract

The use contract is established by the consent of the company's use of the user's application for use and the user's terms and conditions. Anyone who subscribes to the Member and wishes to use the Services must provide the personal information requested by the Company. The Company may not accept applications for the use of the following items.
1) If the name is not a real name or someone else's name is used
2) In case of applying for false information,
3) When applying for the purpose of hindering social order or good morals
4) In case the application requirements set by Ringle are not satisfied

Article 6 Privacy and Personal Information
RINGLE treats the privacy of your personal information seriously. Please see our Privacy Policy for information about how we collect and use your personal information.
If you are a California resident, our use of your information is subject to your rights under California law. We provide a specific notice for California residents here, so please refer to that notice for information on how we collect and use your personal information.

Article 7 Social Networking

If you are a user of third-party social networking or media services or platforms provided by Facebook® or Google® (each, an “SNS”), you may register for your Account using your SNS credentials. Depending on the platform, you may also link your RINGLE Account with your SNS accounts.
If you choose to use your SNS account to register, we may collect personal information such as your name, profile picture, email address which you provided to the SNS, and any other information you make publicly available about yourself through the SNS. We may use any of your SNS account information as part of your Account information, as well as to log you into parts of our Site.
Check our Privacy Policy for additional information about how we may use your SNS information. By connecting your Account with an SNS, you consent to how we access and use your personal SNS information.
Be advised that any information we collect from an SNS will depend on the privacy settings you set with the SNS. Your ability to connect your Account with an SNS will depend on their terms and conditions of service. Your relationship with any SNS will be governed by their terms and conditions of service.

Article 8 Change of Agreement

Members may view and modify their information at any time. However, the E-mail(ID) required for Service management can not be modified.

Members shall notify the Company of any changes made by the Member at the time of subscription, by online modification or by e-mail or other means.

The Company shall not be held responsible for the disadvantage caused by not informing the Company of the changes in Paragraph 2.

Article 9 Obligation to protect personal information

The Company collects a minimum amount of information for the use of the Services when collecting information from the User.

When a company collects personal information that can be used to identify a user, it must obtain the user's consent. The personal information provided may not be used for any purpose other than the consent of the user or provided to a third party, and the company assumes all responsibility for it.

If you need to obtain consent from the user, you must provide the identity of the person in charge of personal information management (affiliation, name, phone number and other contact details), purpose of collection and use of information, (Hereinafter referred to as the "Information and Communication Network Act") related to information provision (such as fiduciary, entrusted business contents, and information provision items). Members may withdraw this consent at any time.

The Company limits the number of Administrators to a minimum number for the protection of personal information and takes all responsibility for any damages to the user due to loss, theft, leakage, alteration of user's personal information.

A third party who receives personal information from the Company or any other person destroys the personal information without delay when it achieves the purpose of collecting or receiving the personal information.

Article 10 "Membership" "ID" and "Password" Management Obligations

The responsibility for the management of the Email(ID) and Password of Member belongs to Member and should not be used by a third party.

The Company reserves the right to restrict the use of the Email(ID) if the Email(ID) of the Member is concerned about the leakage of personal information, antisocial or mysterious misconduct.

Members shall promptly notify the Company and follow Company instructions if the ID and Password are stolen or recognized by a third party.

The Company shall not be held responsible for any disadvantages caused by failure to follow the Company's guidance even if the Member does not notify the Company in the case of Paragraph 3 or notifies the Company.

Article 11 Provision of Information and Notice to Members

The Company may provide the Member with a variety of information necessary by the Member during use of the Services by means of E-mail, wired or correspondence.

Article 12 Obligations of the Company

The Company has an obligation to provide services continuously and reliably as stipulated in these Terms and Conditions.

The Company shall not engage in any activities that are prohibited by these laws and these Terms of Use or against the Company's moral and ethical conduct.

If you find that a comment or complaint from a Member in connection with your use of the Service is justified, you must do so. For comments or complaints submitted by Member, we use the bulletin board or send emails to process Member and the results.

The Company shall have a security system to protect the personal information (credit information protection) of Members and shall not disclose or distribute to third parties without their consent. However, in cases where there is a request from the national agency pursuant to the provisions of the Act, such as the Basic Act on Telecommunications, a request for criminal investigation, a request made by the Information Communication Ethics Committee, or a request made pursuant to other relevant laws and regulations, It does not.

Article 13 Obligations of Members

Members shall not engage in any of the following acts when using the Service.
1) Registration of false contents when applying or changing
2) Stealing of other’s information
3) Infringement of intellectual property rights such as copyrights of the company and other third parties
4) Acts that impair the honor of the Company and other third parties or disrupt business
5) Obscene or violent messages, images, voices when using Services
6) Using Services for commercial purposes without the Company's consent
7) Other illegal or unlawful acts
8) Creating more than one personal account

"Membership" shall be published by the company in the notice for each content, or abide by the restrictions of use that are separately announced

Members may not commercially use the materials described in Services, such as processing and selling information obtained through the Company's Services, or conduct business activities using the Services. However, in the case of non-commercial purposes, the Member may obtain prior consent from the Company.

Article 14 Service provision and suspension

The use of the Services shall be conducted 24 hours a day, 7 days a week, unless there is any special business or technical obstacle.

The company can divide the Services into a certain range and specify the available time for each range separately. However, in such cases, the contents shall be announced in advance.

In the event that there is a system maintenance inspection, replacement or breakdown of communication such as computer, communication disconnection, or there is a reason for operational reasons, Administrator can arbitrarily set the date and time and suspend the provision of Services. In this case, the Member will be informed in advance, and if there is any unavoidable reason, you can notify the post.

The Company may change any or all of the Services provided. If there is any change in the method, content, and time of use of the Services, the reason for the change, the details of change, and the date of service should be posted on the service announcement screen for more than 7 days prior to the change.

Changes and cancellations can be made at any time up to 24 hours before lessons start (e.g. 28 hours before classes begin). If a tutor is assigned to a lesson and cancels the lesson within 24 hours of the start of the lesson (e.g. 16 hours before lesson starts), the credit will be deducted. However, if the tutor is unassigned, you can cancel / change the lesson at any time.

Also, credits will automatically expire if their credits expire. We do not offer refunds for credits that have been deleted or destroyed.

If there is an objection related to the deletion of the credit due to the customer's fault, the Member must notify the company, and if the Member does not notify the company or notifies the company, the company is not responsible for any disadvantages.

We will not compensate for the lateness of the Member lesson. Lessons begin and end at scheduled times. However, in case of tutor’s lateness, lessons will be held for 40 minutes from the start of lessons.

Article 15 Regulation of Point

The points awarded to the students and subscribers by RINGLE can be used as a reserve to discount the price of Ringle service. The points are the points recommended by the prospective student for payment of four or more number of lessons, the reward points provided to the students when the defects occur in the Ringle service (for example, when the tutor cancels before 24 hours), and the event point that Ringle provides to the subscriber for event purpose.

The recommendation point is the point of the reward given to the recommender at the time of purchase made by recommended person with more than a certain amount defined by the RINGLE, and it is possible to exchange it with the reward product other than the Ringle lesson discount purpose.

Lesson points are points that are provided to students who achieve the mission defined by RINGLE, and the requirements for earning lesson points are indicated on the points page.

The reward points are points provided to the students for the purpose of reward when the fault of the RINGLE service occurs, and the requirements for the reward are indicated on the point page.

The event point is the point where RINGLE offers the members who are designated by RINGLE team for marketing and promotion purposes.

Points other than the recommended points are only available for the Ringle lesson discount, and can not be exchanged for the recommended Rewards.

All points are valid for one year from the date of creation, and points will expire after one year.

Article 16 Refund Policy

The Company will issue a refund for the Member refund request by January 31, 2019 based on the Seoul time zone, subject to the following provisions.
1) Make a full refund for the paid intensive lessons
2) No refunds will be given for lessons already in progress.
3) No refund will be given for lessons earned free of charge.
4) In the case of a Member who was offered with a special package at a discounted price, the lesson that has already been taken is calculated at the normal price, not at the discounted price.
5) No refund for extended credit
6) No refund will be given for the purchase that came with the registration card or the proof receipt.

The Company will provide a refund to members based on the following principles starting from February 1, 2019, based on the Seoul time zone.
1) There is no refund for lessons offered free of charge or for lessons that have been completed or for which credits have been deducted (for example, lessons canceled within 24 hours of the beginning of the lesson or lessons the student has missed).
2) Refunds for paid lessons purchased by a member can be made if the following criteria do not apply. Non-refundable credits during paid lessons are listed below.
2-1) The company does not provide a refund for less than half of the lessons. (For example, for a 30-day plan, no refund will be granted after the moment that 15 days left). However, the extension of the validity period will be provided in accordance with the "Extension of the validity period of the RINGLE".
2-2) The company can not refund from less than half of package purchased by the member. (For example, if a member buys 6 credits as one package, no refund will be made from the three remaining lessons). However, the extension of the validity period is provided in accordance with the "Extension of the validity period".
2-3) The company does not refund credits with an extended validity period.
2-4) The company does not refund the lessons for which the certificate of attendance / attendance is issued
3) The Company will provide a refund after calculating the refundable amount based on the company's refund calculation formula for refundable credits.
3-1) If the member has not yet started lessons, we will give you a full refund (unless you are covered by the refund policy 2-4) from February 1 st, February 15 , If you do not take one lesson and have a valid period of stay, you will be given a full refund if you do not receive your certificate of attendance / attendance)
3-2) If a member requests a refund for the package that started the lesson (for example, request a refund for the remaining 4 lessons after taking two lessons from 6 lessons package), Ringle refunds the follow lessons: "refundable lesson" (Refundable amount = settlement amount - fixed price per lesson* the number of lessons that have been conducted) You can see the "Fixed Price" for lessons you have already completed on the Credit Management page.
3-3) Reimbursement Amount Payment method will be provided by the member by credit card, by cancellation of payment, by wire transfer when payment is made by bank transfer.

Article 17 Restrictions on Credit Derivative Credit Extension, Extension and Termination

The Company will proceed with deduction and extension of the validity period in accordance with the following provisions.
1) The validity period of the package starts to be automatically deducted from the expiration date of all credits in the package after the first lesson is completed. (For example, when using the 20th from a package, the remaining 19 credits will be deducted automatically from the completion of the first lesson.) Or, after five years from the date of purchase, the expiration date will automatically be deducted.
2) Application for extension of the period of validity of the package is possible from the time when the validity period falls below the first half. (For example, in case of 6 times 30 days package, validity period can be extended from 15 days or less.) The amount for extending the validity of the package can be found in the 'Expiry Amount Policy' and posted on the Credit Management page.
3) The expired credits can only be revived within 3 months of their expiration. The amount for the credit revival can be found in the "Credit Renewal Policy" and posted on the credit management page.

Article 18 Restrictions on Use and Restriction of Copyright

The copyrights and other intellectual property rights of the work created by the company belong to the company.

You shall not reproduce, transmit, publish, distribute, broadcast or otherwise use the information to which the intellectual property rights belong to the Company without the prior consent of the Company for commercial purposes or for any third party.

The Company shall notify the user of the use of the copyright belonging to the user in accordance with the agreement.

Data and data copyrights arising from the lesson and service results from February 1, 2019 in Seoul time zone belong to both company and member. The Company implements its non-disclosure agreement (NDA) on the outcome of the lesson and service activities to ensure that the data / data are not exposed outside the customer information. However, data / materials are stored in a form that is not personally identifiable, and the company has the right to use the data / data for research and product development purposes. The products are available for marketing and promotional purposes, with the member's consent, or for features provided free of charge.

Article 19 Termination of Contract and Restriction on Use of Services

When a member wishes to terminate the contract, the member must apply for termination to the company through the service.

The Company may terminate the use contract or suspend the use of the Services without any prior notice if the Member has performed any of the following acts.
1) The member has stolen someone's Email(ID) and Password
2) If the member intentionally interfere with the operation of the Services
3) If member’s name is not a real name
4) In case of deliberate dissemination of contents that are impeded by public order and morals
5) Member plans or implements the use of the Services for national or public interest purposes
6) In case of damaging the reputation of the company or other person or causing disadvantage

If the Company intends to restrict the use pursuant to Paragraph (2), the Company shall notify the User or its agent by e-mail or other means by setting the reason, date and other matters. However, this shall not apply if the Company admits that it is necessary to suspend the use of the Company urgently.

A user who has been notified of suspension of use pursuant to Paragraph (2) or his / her agent may file a complaint if he / she has objected to the notice of suspension.

The Company may delay the suspension of use of the objection under Paragraph 3 until the period for confirmation, and notify the user or its agent of the result.

The Company shall immediately terminate the use suspension if it is confirmed that the reason for suspension of use is resolved during the suspension period.

Article 20 SERVICES AVAILABILITY & WARRANTIES
While we do our best to make sure our Site and Services are safe, accurate error-free, complete, and available to you, we cannot guarantee that our Site or Services will always be safe, secure, or error-free.
We will use all commercially reasonable efforts to ensure the Site and Services are available to you 24 hours day, 7 days a week, except in the event of scheduled maintenance or special circumstances, such as service interruptions affecting our Site hosts or our service providers, or other causes, such as natural disaster, governmental orders, or similar causes which are beyond our reasonable control.
OUR SITE, SERVICES AND ALL CONTENT AVAILABLE THEREIN ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND YOU USE THEM AT YOUR OWN RISK. WE PROVIDE ALL SERVICES WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, AND TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, INCLUDING ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT ANY PART OF THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. WE MAKE NO WARRANTY REGARDING THE QUALITY OF ANY PART OF THE SERVICES OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT.
WE, INCLUDING OUR AFFILIATES, AND EACH OF OUR RESPECTIVE OFFICERS, EMPLOYEES, AND OTHER PERSONNEL CANNOT BE RESPONSIBLE FOR THE ACTIONS, CONTENT, INFORMATION, OR DATA OF THIRD-PARTIES, AND YOU AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR, AND ASSUME ALL RISKS OF, YOUR INTERACTIONS WITH OTHER USERS OF OUR SERVICES. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING OTHER USERS OR THEIR CONDUCT. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE.
BY AGREEING TO OUR TERMS, YOU RELEASE US, AND OUR OWNERS, OFFICERS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES.
IF YOU ARE A CALIFORNIA RESIDENT, YOU EXPRESSLY WAIVE CALIFORNIA CIVIL CODE §1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR”.

Article 21 LIMITED LIABILITY
EXCEPT AS EXPRESSLY SET OUT IN THERE TERMS, IN NO EVENT WILL WE (INCLUDING OUR AFFILIATES, SUCCESSORS AND ASSIGNS, AND EACH OF OUR AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, AGENTS, AND OWNERS) BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOST DATA, LOST PROFITS, OR FOR SERVICE INTERRUPTIONS, HOWEVER ARISING, AND WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, WHICH ARISE OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDIES UNDER THESE TERMS FAIL OF THEIR ESSENTIAL PURPOSE.
OUR TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS SHALL NOT EXCEED (A) ANY UNDISPUTED AMOUNTS PAID TO US FOR WHICH A CLAIM ARISES; OR (B) ONE HUNDRED DOLLARS, WHICHEVER IS GREATEST.
EXCEPT AS EXPRESSLY SET OUT IN THERE TERMS, WE WILL NOT BE LIABLE TO YOU FOR ANY COMPENSATION, REIMBURSEMENT, OR DAMAGES ARISING IN CONNECTION WITH YOUR INABILITY TO USE THE SERVICES OR ANY OTHER PART OF THE SITE OR ANY CONTENT AVAILABLE THEREIN AS A RESULT OF SUSPENSION OR TERMINATION OF YOUR ACCOUNT OR ACCESS TO THE SERVICES, OR FOR ANY UNANTICIPATED OR UNSCHEDULED DOWNTIME, UNAVAILABILITY OR INOPERABILITY OF THE SERVICES FROM ANY CAUSE BEYOND OUR REASONABLE CONTROL.
LIMITATIONS OF LIABILITY OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES MAY NOT APPLY BY LAW WHERE YOU RESIDE, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Article 22 Indemnity
The Company shall not be liable for any damages incurred by the Member in connection with the use of any of the services provided free of charge.

You agree to defend, indemnify, and hold us (including for the purposes of this section, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, employees, agents, or owners) harmless from any claims, actions, suits, losses, costs, liabilities and expenses, including reasonable attorneys’ fees, relating to, or arising out of, or in any way connected to, your access or use of the Services or any Content available therein, including but not limited to (a) your breach of the Terms, the Rules of Acceptable Use, or any document or policy incorporated by reference into these Terms; (b) your use or misuse of, or access to, the Services or Content available therein; or (c) any third-party website or services which is linked to our Services. Notwithstanding your obligation to indemnify us, we will have sole control of the defense to any claim brought against us, in which case you agree to assist us and cooperate in the defense to the claim.

Article 23 Disclaimer

The Company shall be exempted from liability for the provision of the Services if it can not provide the Services due to natural disasters or force majeure. The Company shall not be liable for any disruption in the use of the Service due to the cause of the Member. The Company shall not be held responsible for the contents of the information, data, facts, credibility, and accuracy of the Member in Service.

Article 24 Competent Court

If a lawsuit is filed against a dispute arising from the use of the Services, the court of competent jurisdiction over the headquarters of the Company shall be the court of competent jurisdiction.

Article 25 Severability
Except as otherwise stated in these Terms, if a court of competent jurisdiction finds that any provision of these Terms, or compliance by any of the parties with any of its provisions, is unlawful or unenforceable, the provision will be modified to the extent required to make it lawful and enforceable and effect the intent of the parties. If such modification is not possible, the unlawful or unenforceable provision will be severed from the Terms and the remaining provisions will remain in full force and effect to the maximum extent consistent with applicable law.

Article 26 Questions, Comments & Support
If you have any questions or comments about these Terms or Services, please email RINGLE support by email at contact@ringleplus.com. You can receive our current mailing address and phone number for any questions by emailing support.

Article 27 SPECIAL NOTICES
For Users Outside the United States: We strive to create a protected community with consistent standards for everyone, but we also respect local laws. The following provisions apply to users and non‐users who interact with us and the Services outside the United States:
You consent to having your personal data transferred to and processed in the United States. If you are located in a country embargoed by the United States, or are on the U.S. Treasury Department's list of Specially Designated Nationals you agree that you will not engage in commercial activities through our Services (such as advertising or payments) or operate any application or website in connection with our Services. You may not use our Services if you are prohibited from receiving products, services, or software originating from the United States.
For California Users: Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at +1(916) 445-1254 or +1(800) 952-5210.

OUR POLICIES AND GUIDELINES
Our Terms incorporate the following:
our Lessons Policy, which governs lessons with tutors, as well as lesson cancellations, changes, credits, and refunds;
our Privacy Policy, which governs how we collect and use your personal information;
our Copyright & Intellectual Property Policy, which governs how we deal with Content that is alleged to infringe any third-party’s rights; and
our Community Guidelines Policy, which governs how we expect and require our users to interact with others.