Question 1

Are there any limits to booking lessons (e.g., how many and when)?

Accepted Answer

There is no limit to the number of lessons you can take per day or week within the validity period.
Regular lessons are lessons that are booked at least 24 hours in advance. You can freely choose tutors and materials for regular lessons.
Last-minute lessons are lessons that are booked to start within 24 hours. You can freely choose tutors and materials for last-minute lessons.
[Regular Credits] can be used for booking regular and last-minute lessons. (Regular lesson hours: 5:00 am - 14:00 pm KST, 19:00 pm - 3:00 am KST)
[Last-minute Credits] can only be used for booking last-minute lessons that start within 24 hours.

Question 2

What are the validity periods for the credits?

Accepted Answer

[Flexible Credits] starts to expire after you complete your first lesson (or three months after the purchase date, if no lessons are completed).
You can extend these credits using your points or by making a payment at [Profile] - [Credits/Certificates] - [Extend Credits].
You will be issued an [Extension Coupon] for extending the original validity period of your existing credits when you make another purchase of credits worth $230 or more.
[Every Week Credits] also starts to expire after you complete your first lesson (or three months after the purchase date, if no lessons are completed). But their validity period cannot be extended using points or coupons. However, if purchased during the 24 summer promotion period, your credit expiration will not be deducted until you start your first lesson, which can be done any time before September 1, 2024.

Question 3

What is the difference between a Flexible Pass and a Weekly Pass?

Accepted Answer

Flexible Pass: You can freely schedule your lessons at any time that suits you within the voucher's validity period.
Weekly Pass: This allows you to take lessons flexibly (from a minimum of once a week to 2-3 or more times per week). However, if you do not take a lesson during a given week, one lesson credit will be automatically deducted.
For both products: You must start your first lesson within 3 months of purchase. If unused, your enrollment period will automatically activate 3 months from the purchase date.

Question 4

Can I take lessons with the same tutor consistently?

Accepted Answer

Yes. Since Ringle allows you to choose and book your tutor for every single lesson, you can either stick with one fixed tutor or try out different tutors.
You can add your favorite tutors to your "Favorite Tutors" list to receive notifications when their schedules open.
You can also coordinate with your tutor to open a Private Schedule for ongoing lessons.
Private Schedule is a feature where you can directly request a tutor to open a time slot during a lesson, making it much easier to book your next session with them.
In addition to university and graduate students, Ringle features tutors who are currently working professionals in various industries, allowing you to choose a tutor that matches your field of interest.
For a more realistic, real-world English learning experience, we highly recommend selecting a pool of 5–6 tutors and rotating between them.

Question 5

Can I change my 20-min lesson to a 40-min lesson and vice versa?

Accepted Answer

You can exchange between 20-min and 40-min credits by logging on to the Ringle website and going to [Profile] - [My Credits] - [Exchange Credits].
The exchange will be made based on the per credit prices(regular prices are $55.25 for one 40-min lesson, $27 for one 20-min lesson), and the difference remaining will be provided as points.
However, exchanges cannot be made for credits that have a history of certificate issuance (including pending issuance), B2B partner credits, and Every Week credits.

Question 6

Do I need to select a new learning material for every lesson?

Accepted Answer

Yes, you can directly select the material of your choice when booking each lesson.
Ringle offers over 1,400 learning materials, allowing you to choose freely based on your interests and learning goals.
If you find it difficult to choose, you can follow a structured, goal-oriented curriculum step-by-step.
Through the [Custom Lesson] option, you can also upload your own personal materials (such as PDFs) to use during the lesson.

Question 7

What happens when I cancel my lesson?

Accepted Answer

For cancellations made with more than 24 hours left before the lesson is scheduled to start, the corresponding credit will be automatically restored.
For cancellations made within 24 hours up to 2 hours before the lesson is scheduled to start, a [Last-minute Credit] will be issued instead of restoring the corresponding credit.
For cancellations within 2 hours before the lesson is scheduled to start, neither will the corresponding credit be restored nor a [Last-minute Credit] be issued.

Question 8

What is the difference between a Ringle Package and 1:1 Lessons?

Accepted Answer

Ringle Package: This product allows you to use both 1:1 video English lessons and AI Speaking services together.
The AI Speaking service includes features such as AI Vocab, Roleplay, Topics, and AI Phone English.
You can use it not only for preparation and review of your 1:1 video lessons, but also for extra conversation practice through AI Phone English and Review Calls.
1:1 Lesson Pass: This product grants access to video English lessons only.

Question 9

What is Ringle's refund policy?

Accepted Answer

A full refund is possible for credits that have not begun to expire and have not been used at all. We also offer a full refund if you are not satisfied after the first lesson, including those taken using a free credit or a trial credit.
Credits for which extensions or changes have been made, or certificates issued, are non-refundable.
Credits purchased through events offering additional benefits beyond a discount are non-refundable once those benefits are used.
Processing fees charged by payment agencies, such as banks, credit card companies, and Paypal, may be deducted from the final refund amount.

Question 10

Can I get certificates for Ringle lessons?

Accepted Answer

You can get certificates issued directly at [Profile] - [Credits/Certificates] - [Issue Certificate].
Lesson certificates and proof of attendance can be issued monthly.
Certificates can only be issued for purchased credits and lessons completed without anomalies. View certificate samples

Category	Online English A	Ringle
Tutors	Limited info on nationality and experience	100% native English speakers who've worked in your field
Materials	Mostly everyday conversation	With 1,400 materials business English · test prep · lessons on your own materials
Lessons	Fixed days and frequency	Your time, your tutor and materials no weekly limit
Learning system	Limited feedback after lessons	After every lesson a detailed AI report on weak points and level, plus tutor feedback
Study plan	Fixed courses by level	From 3-month guide plans by role to personal plans designed 1:1 for your goals and weak points**

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