I want to refund my credits.

💡 Please contact the Ringle Team via chat on the bottom-right corner of the website for a refund.

❌ Refunds are not permitted under the following conditions:

1. For "lesson credits" whose subscription period has expired.
(e.g. e.g. in the case of a 30-day credit package, refunds are unavailable from the 15th day)
2. For "lesson credits" that have been fully utilized or deducted (e.g., lessons canceled within 24 hours of the start, no-show lessons)
3. For "lesson credits" provided free of charge.
4. For "lesson credits" with a history of extension.
5. If the length-change feature has been used for the purchased "lesson credits" (e.g., changing from 20-minute to 40-minute credits).
6. For "lesson credits" where certificates of attendance or completion have been issued.
7. For "lesson credits" purchased through events offering benefits other than discounts, after such benefits have been utilized.

7-1) If the purchase of new "lesson credits" results in the extension or restoration of the subscription period of existing "lesson credits," both the new and existing "lesson credits" are non-refundable.
8. Refund request has been submitted after the account has been deleted

🟣 In cases not specified in the aforementioned clauses, refunds will be processed based on the following criteria:

1. Full Refund: If no "lesson credits" have been deducted, a full refund will be issued, provided the request is made before the expiration of the lesson credits’ period.

2. Partial Refund: If there are deductions from "lesson credits," the refund amount will be calculated by deducting the proportion of the [used lesson credits] from the [actual payment amount] (No additional penalty fee will be applied).

2-1) Actual payment amount: The net amount paid excluding any points and discount coupons used at the time of payment.

2-2) Amount of used lesson credits:

2-2-ⓐ For paid "lesson credits": Calculated based on the ratio of used sessions to the total number of credits from the actual payment.

2-2-ⓑ For free "lesson credits": Calculated at the official consumer price set by the "Company".

Free "lesson credits" refer to those provided as part of a purchase benefit, including bonus credits (first purchase benefit) and same-day credits (long-term package benefit).

💡 Other precautions

1. Refunds are generally issued via the original method of payment, however, if a refund via the original method is not possible, the refund may be issued through an alternative method.
2. The refund amount will be paid in the same currency as the initial payment.

→ You can check details in this page.